Name: Glass Desktop Box™
Brand: Glass Desktop Box™

Glass Desktop Box™

This End User License Agreement (“EULA”) governs the installation and use of the desktop software Glass Desktop Box™, including associated program components, documentation and updates provided (collectively, “Software”).

Licensor and contractual partner is:

Michael Hans-Josef Höhne, trading under the trade name “Rangsdorfer Software Company”

Sole proprietorship

Akazienweg 13

15834 Rangsdorf

Germany

Email: support@glassdesktopbox.com

hereinafter “Provider”.

Please read this EULA carefully. Regardless of whether the Software is obtained through the Provider's website, the Microsoft Store or another authorized distribution channel, the user must expressly agree to the version presented before using the Software for the first time. Merely making the Software available, acquiring it, downloading it or installing it does not constitute consent. The Software may not be used without consent. If consent is declined, the setup or startup process will end.

The EULA is made available through the relevant distribution channel before a license to use the Software is acquired and is displayed in full within the Software in the selected language. Express consent is given by activating the button provided for this purpose.

For the purchase of a license, prices, payment terms, rights of withdrawal and the use of server-supported services, the provider's General Terms and Conditions (“GTC”) also apply. In the event of contradictions, this EULA take precedence for questions regarding installation and software use and the General Terms and Conditions take precedence for questions regarding purchase, term and services. Mandatory legal rights remain unaffected.

1. Definitions

1. Desktop Box means a visual workspace presented by the Software at the desktop level for organizing and displaying files, folders, shortcuts, notes, or other supported content.

2. Lite Box, Full Box, Remote Desktop Box and Remote ProBox refer to functional variants of the Desktop Box in accordance with the service description published at the time of conclusion of the contract.

3. Selection Tab refers to a nameable work area created within a box.

4. Host is the person who creates a remote session or sends an invitation.

5. Guest is the person joining a remote session through the application or a browser-based invitation page.

6. P2P connection refers to a technically direct data connection between the end devices involved.

7. Relay connection means the encrypted technical forwarding of a transmission via an intermediary server when a direct P2P connection cannot be established or cannot be maintained stably.

8. Local recovery functions include in particular the temporary recycle bin, recovery files, transfer journals and other local backup mechanisms of the software.

9. Description of services means the description of functions, devices, users, duration and technical limits published at the conclusion of the contract for the purchased license level.

10. Desktop Experience means a preconfigured combination of desktop background, box arrangement, colors, transparencies, static images and, if applicable, animations.

11. Supplied animation refers to a media file delivered by the provider with the software and addressable with a unique internal identifier.

12. User medium means an image or video selected, created or uploaded by the user.

13. The sharing function means the creation of a public website link intended exclusively for the provided Desktop Experiences and animations and its transfer to a sharing function selected by the user.

14. ProBox animation synchronization means the transmission of animation identifier, playback speed and loop mode within an authorized ProBox session; it is not streaming or uploading the media file.

“Device” or “computer” means the physical or virtual Windows system recognized at first activation by the locally generated pseudonymous device identifier. Where available, that identifier is derived locally from a stable firmware or Windows identifier; the underlying raw identifier is not transmitted. An update or reinstallation on the same otherwise unchanged system normally remains the same device. A replacement, clone or separately provisioned physical computer, virtual machine or Cloud PC is a different device.

2. Subject of the contract and scope

1. The provider provides the software in accordance with the license level purchased and the associated service description.

2. This EULA applies exclusively to those operating systems and operating system versions that are expressly designated as supported in the service description valid at the time the contract is concluded. The mention of Windows, macOS or Linux in general product information does not constitute a guaranteed compatibility without such an express designation.

3. Guest browser-based features may additionally be subject to specific terms of use and privacy notices, which will be made available prior to or upon joining the session.

4. The scope of functions, system requirements and supported operating system versions can be found in the service description valid at the time the contract is concluded. Advertising statements are only binding if they have expressly become part of the service description or an individual agreement.

3. License Grant

1. Upon full payment and proper activation, the provider grants the licensee a simple, non-exclusive, non-sublicensable and - subject to mandatory legal regulations - non-transferable right to install and use the software as intended. The right includes the contractually activated local and server-based functions during the paid contract period. After the twelve-month online service period ends, the local right of use to the last properly activated and installed version on the last activated device remains indefinitely; Remote, relay, online, support and voluntary future update services will terminate in accordance with Section 20.

2. The right of use is limited to the number of users, devices, installations and simultaneous remote connections specified in the license level purchased.

3. Whether a license allows private, professional or other commercial use depends solely on its service description.

6. A backup copy of the installation file may be created as long as it is used exclusively for backup or restoration in accordance with the contract.

7. All rights not expressly granted remain with the provider or the respective rights holder.

The licence remains tied to the first activated computer. Activation with the same device identifier is possible again and does not reset the start of the twelve months. After reinstallation, activation may fail if the previous device identifier cannot be retained or restored. Transfer to another computer is not included. Your statutory rights remain unaffected.

The one-time purchase includes twelve months of online services starting with each licence’s first successful activation, not purchase. Each ProBox Duo licence starts independently. The first activation is recorded; reactivation does not restart the term. There is no automatic renewal or further charge, and no cancellation is needed to prevent renewal. Continued online use requires a voluntary new purchase with its price and service period shown beforehand.

Light includes 1 GB, Starter 5 GB and ProBox 25 GB of relay file transfer per month. ProBox Duo includes two independent licences with 25 GB each, not a shared pool. Direct P2P transfers do not consume this allowance; availability depends on connection conditions. Light and Starter share files through a browser; ProBox and ProBox Duo additionally support shared Boxes on each participant’s desktop. All participants need a ProBox licence for that feature. All four plans permit private and commercial use.

ProBox and ProBox Duo each offer Standard and XXL variants. Standard includes 25 GB of relay file transfer per month per licence; XXL includes 50 GB. ProBox XXL costs a one-time €99.00 net for one licence; ProBox Duo XXL costs €169.00 net for two independent licences with 50 GB each, not a shared 100 GB pool. These are total XXL prices before tax, not surcharges on Standard. The same twelve months from each licence’s first successful activation, local usage rights and other base-plan terms apply. The selection is shown before purchase. It does not change existing contracts or create an automatic switch or prorated upgrade entitlement.

After expiry, the activated local version, its local features and your files remain on the assigned computer. Online file sharing, browser guest access, ProBox collaboration, live chat, signalling, relay and term-bound support end unless you buy again. Direct P2P transfers using these online services also require an active online entitlement. Expiry does not delete user files or roll back the installed version.

This one-time offer applies to new purchases. Existing contracts and acquired rights are not automatically changed. Starter Plus is no longer offered for new purchases. Earlier subscriptions retain their agreed terms and cancellation routes.

4. Licence activation and permanent device binding

1. The software may use a license key, digital activation, installation identifier, device mapping or online license verification.

2. The license check may only process the data required for activation, protection against misuse, device management and checking the agreed scope of use. The Privacy Policy contains details.

3. A single-seat license is permanently assigned to the computer used for its first successful activation. Deactivation, transfer to another device, or a support reset because of defect, loss or replacement is not provided. Use on another device requires a separate license. Mandatory statutory warranty, defect-remedy and conformity rights remain unaffected.

4. A temporarily missing internet connection may only affect the local use of functions that have already been activated and are not provided exclusively online if this is technically necessary and is clearly stated in the service description.

5. Access data, license keys, invitation links and PINs must be protected from unauthorized access. Any suspected misuse should be reported to the provider immediately.

5. Acceptable Use and Limitations on Use

1. The software may only be used within the scope of this EULA, the General Terms and Conditions, the service description and the applicable law.

2. In particular, the following are prohibited:

• Circumvention of any licensing, activation or security mechanisms;

• unauthorized distribution, rental, leasing, sublicense or commercial availability of the Software;

• Removal or alteration of any copyright, trademark or origin notices;

• Use to gain unauthorized access to devices, accounts, networks or data;

• Transmission of malware, ransomware or other harmful code;

• Transmission of unlawful content or violation of copyright, personal rights, data protection or other rights of third parties;

• Interfering with, overloading or manipulating the infrastructure provided for the Software;

• Using an invitation link or remote connection without the consent of the authorized person.

3. Decompilation, disassembly and reverse engineering are only prohibited to the extent that they are not permitted due to mandatory legal regulations, in particular to achieve interoperability.

4. Legal rights to investigate, observe or test the functionality of a program remain unaffected.

6. Rights to files and user content

1. The licensee retains all rights to his files, folders, notes and other content. This EULA does not transfer ownership or general usage rights to user content to the provider.

2. The licensee only grants the provider those technically necessary, temporally and objectively limited rights that are necessary to carry out a remote, signaling or relay function initiated by the user.

3. The provider only provides the software and the technical functions intended for the respective license level. He does not take ownership of the content created, stored, transmitted, released, received or otherwise processed by users.

4. The respective user is responsible for the selection, content and use of his files, texts, images, videos, documents, programs, links, personal data and other information.

5. The licensee is particularly responsible for:

• its contents and their processing are lawful;

• no copyright, trademark, personal, data protection or other rights of third parties are violated;

• he has the rights and legal basis necessary for use, processing, display, release and transmission;

• third-party programs, operating systems and content it uses are properly licensed;

• Recipients and approved persons are authorized to access the respective content.

6. The provider is not obliged to generally check user content, check it editorially, examine it for legality, store it permanently, save it as a backup or restore it after a loss. Statutory inspection, blocking, information, security and cooperation obligations remain unaffected.

7. If the provider becomes aware of illegal content or misuse, it may take appropriate measures to the extent permitted and required by law. This may include temporarily blocking a function or session and securing legally required evidence.

6a. Operating environment and technical responsibility

Supported environments are Windows 10 64-bit, Windows 11 and Windows 365 Cloud PCs. A four-core processor at 2.0 GHz or faster, 8 GB of RAM, DirectX 12-compatible graphics with a current driver, a 1280 × 720 display and at least 5 GB free on the Windows system drive are required; equivalent assigned Cloud PC resources apply to Windows 365. An HDD is technically supported. We recommend an up-to-date Windows environment, an 8th-generation Intel Core i5, AMD Ryzen 5 or equivalent, 16 GB of RAM, Intel UHD 630 or better, Full HD or higher, an SSD and at least 10 GB kept free. Local Boxes work offline; activation, HTTPS, ProBox and updates require internet access.

Yes. The stated 5 or 10 GB covers only the application, animations, updates and caches. File transfers, ProBox working copies and recovery require additional space for user files. As a safe guide, keep at least twice the size of the largest file being processed or transferred at once; a 10 GB file therefore calls for at least 20 GB of additional free space.

The system requirements published at the time of contract conclusion at https://glassdesktopbox.com/faq#system-requirements ↗ apply. Later changes do not apply retroactively to contracts already concluded. Mandatory statutory warranty and conformity rights remain unaffected.

The licence permits installation and use of the desktop application solely on supported desktop operating systems. Installation or operation on smartphones, tablets, Android, iOS or iPadOS is not intended and is not part of the licensed functionality. Mobile access to the website, documentation or support pages does not extend the scope of the licence.

1. Before installation and use, the user must check whether his computers, devices, operating systems, networks, storage media and third-party programs meet the published system requirements and are suitable for his intended use.

2. The user is responsible for the technical environment he controls. These include in particular:

• proper installation and configuration of supported operating systems and third-party programs;

• sufficient free space;

• functional storage media and network connections;

• Installing available security and operating system updates;

• adequate protection through access controls, secure credentials, firewall and, where necessary, up-to-date protection software;

• Protection of license keys, invitation links, PINs and other access data from unauthorized disclosure;

• complete, current and independently verified backup of important data before installation, updating, file transfer, editing, reversion and uninstallation.

3. The Software is not an anti-virus, data backup, archiving or disaster recovery product. The provider is not obliged to check user devices, networks, storage media or content for malware, security gaps, license violations or technical suitability.

4. The provider assumes no responsibility for disruptions or damage caused solely by an unsupported or unsuitable operating environment, missing updates, insufficient storage space, defective hardware, malware, third-party attacks, faulty third-party programs, insecure access data, missing data backups or incorrect operation by the user.

5. Paragraph 4 does not apply if a breach of duty for which the provider is responsible is a contributing cause of the damage or if mandatory legal liability applies.

6b. Desktop Experiences, animations and sharing

1. Supplied Desktop Experiences, background images, previews and animations may be used as intended within the licensed software and recommended as a public link via the expressly provided share function. No right to extract, distribute in isolation, sublicense, resell, include in media libraries or use as your own product is granted.

2. The sharing function currently does not publish any media files and does not create any personal recipient or tracking data records. It creates a language-related link to an official product page. Further transmission only takes place when the user selects the operating system, the browser or a third-party provider. Third party terms and conditions apply additionally.

3. The user's own images and videos remain user media. They will not be branded by the official share feature, will not be published as Glass Desktop Box content, and will not be automatically transferred to third parties. The user guarantees that he has the necessary rights for his own use and distribution.

4. Within a ProBox session, only animation identifier, speed and loop mode can be synchronized for supplied animations. The participants play the file that already exists locally. The prerequisite is a compatible product version with the same media identifier. An identical temporal image status on all devices is only owed if this is expressly promised in the service description.

5. User media will not be streamed, copied or live synchronized to other ProBox participants. The host will be clearly informed about this before selection or approval. Instead, a still image, the static background or no animation can appear for the guest.

6. A share link can point to an updated version of the same official experience after a product change. There is no claim to permanent availability of a specific third-party destination.

6c. Prices, taxes and Paddle checkout

The prices shown for the United States are market information for customers with a corresponding billing address.

The website language does not determine the billing country. The currency, taxes and final total are based on the actual billing information; only the total shown by Paddle before purchase and in the order confirmation is binding.

Paddle acts as Merchant of Record and calculates, collects and remits applicable consumption taxes. Prices and tax treatment may change when billing information or legal requirements change.

6d. Technical documentation, FAQ and operating instructions

The FAQ and the operating, safety, file-handling, recovery and remote-use instructions provided for Glass Desktop Box™ form part of the technical user documentation. They are available at https://glassdesktopbox.com/faq ↗ and through the help options provided in the software.

Users must carefully read the instructions relevant to their use before first use and, in particular, before using file, sharing, transfer, recovery or remote functions. Instructions clearly identified as warnings, safety instructions or recovery instructions must be observed.

The FAQ explain operation and may be updated continuously for editorial or technical reasons. They do not retroactively change the agreed functionality or these terms. Where an instruction is intended to be a binding part of the contract, the version supplied on a durable medium at the time of contract conclusion or clearly assigned to a specific program version is decisive. In the event of contradictions, individual agreements, the order, product description, Terms, EULA and warnings or safety instructions displayed directly in the software take precedence.

Failure to observe an instruction may be taken into account only in accordance with applicable law and only to the extent that it caused the damage or malfunction and is attributable to the user. Statutory rights relating to defects, warranty, liability and consumer protection, as well as mandatory product liability, are neither excluded nor restricted.

7. Local file organization and original locations

1. Depending on the license level, the software provides functions for visually organizing files and workspaces. Whether files remain in their original storage location, are moved, copied, linked or kept in an area managed by the software depends on the operating action displayed for the specific function and the service description.

2. Depending on the operating system, access rights, file locks, storage media, available capacity and operator actions, file operations may fail, remain incomplete or require a manual decision by the user.

3. The user is responsible for observing status, warning and confirmation messages displayed and for checking whether the desired file operation has been completely completed before overwriting, moving, deleting, terminating or uninstalling.

4. If a restore or backup function is offered, it represents an additional auxiliary function and does not replace the user's control or an independent backup.

5. Successful return to a previous origin or destination cannot be guaranteed, especially if the location is no longer available, access rights are missing, files are blocked by other programs, names or paths have been changed or the storage medium is not sufficiently available or is damaged.

6. If the user causes a file to be moved, replaced, deleted or not restored due to an operator action he has initiated, disregard of recognizable warnings or an incorrect selection, he is responsible for this, unless the damage is due to a breach of duty for which the provider is responsible.

8. Temporary trash and version protection

1. Insofar as this is expressly provided for in the service description for the specific software version, the software can move or copy an existing version of a file to a local temporary trash can before it is replaced during certain editing and exchange processes.

2. A file in the temporary recycle bin is not a guaranteed permanent backup. The user should check them and, if necessary, restore them to a regular backup location.

3. Marking, storage or restorability of certain file versions is only required to the extent of the service description applicable to the respective software version.

4. The user is responsible for saving required versions from the temporary trash can to a permanent backup location in a timely manner.

5. The provider does not guarantee that any previous version can be restored after incorrect operation, system crash, lack of memory, file lock, manual deletion or damage to the data medium. Mandatory statutory defect and liability rights remain unaffected.

9. Remote invitations and sessions

1. If provided for in the respective license level and the required service is available, the host can generate an invitation link or other access data for a remote session.

2. The host may only invite people who are authorized to access the workspaces and content provided.

3. Invitation links and PINs can be time-limited, single-use, revocable, or tied to a specific session.

4. Status displays reflect the last known connection status according to the technical detection mechanisms. Due to network latencies, packet loss, system downtime or abrupt failure of a remote station, a change in status can be detected and displayed with a time delay.

5. The user may not treat a status display as the sole confirmation of the identity, permanent availability or willingness to act of the other party.

6. The provider can provide appropriate security measures against abusive or automated access.

10. P2P, signaling and relay connections

1. Where supported, the Software may attempt to establish a direct P2P connection between the participating end devices. Whether and by which method the connection is encrypted is determined by the service and security description applicable to the specific version.

2. In particular, WebRTC, SDP, ICE, STUN, TURN and signaling services can be used to initiate a connection.

3. If a direct connection cannot be established or cannot be maintained stably due to NAT, firewall, router, VPN, mobile communications, security software, network quality or other technical circumstances, forwarding via a relay service can be attempted - if available for the specific function. The protective measures used can be found in the safety description.

4. A specific P2P quota, a specific connection path, a specific transmission time or speed, an uninterrupted connection, an always successful connection establishment or constant availability are not owed, unless the provider has expressly given a concrete guarantee in individual cases in a legally effective form.

5. Speed and stability depend, among other things, on end devices, data carriers, upload and download bandwidth, latency, packet loss, network utilization, remote station and selected connection path.

6. Which connection, session and transfer data are processed in P2P, signaling and relay and whether and for how long transfer blocks are temporarily processed on the server side is described in the Privacy Policy under https://glassdesktopbox.com/privacy ↗.

7. Statements such as “no cloud storage” or “purely local” only apply to the extent that they correspond to the technical architecture actually used.

11. File transfer, integrity check and resumption

1. File transfers can occur in blocks. Progress, time and speed displays are non-binding technical approximations based on the available transmission and confirmation data.

2. The software can use hash or comparable testing procedures for technical integrity control. Neither the use of a specific procedure nor the detection of all transmission, storage or content errors is guaranteed unless the provider has expressly given a specific guarantee in a legally effective form in individual cases.

3. A technical integrity indicator only confirms the result of the test procedure used. It confirms neither the correctness of content, usability, freedom from malware nor the legal admissibility of a file. The user must check important files themselves upon receipt.

4. In the event of an interruption, the software can maintain local transfer information and offer a resumption if necessary. A right to storage, receipt, evaluation or reuse of such information only exists if this is expressly agreed in the service description.

5. Re-invitation may require re-invitation, confirmation or authentication. A previous connection does not constitute a permanent right of access.

6. A return to the last position reached is not guaranteed. It may be impossible, especially if files have changed, local transfer information is missing, sessions have expired, new access data, storage space is missing or remote sites can no longer be reached.

7. The user may not treat an incomplete, unchecked or identifiable as temporary file as a complete original file.

12. Backup obligations and system failures

1. As long as the respective license level contains corresponding functions, the software can support the organization, transfer or local restoration of files. It is not a backup product and does not replace an independent, regularly checked backup.

2. The user should keep appropriate backup copies of important files on a storage medium or backup system that is independent of the current installation.

3. Processes may remain incomplete in the event of a power failure, system crash, operating system update, full disk, file lock, defective disk, or loss of network connection. Existing local recovery information can be recognized at next boot; full detection or recovery is not guaranteed.

4. The user should not unnecessarily switch off or forcibly terminate the device or application while a file process is clearly in progress.

5. These notes do not limit any mandatory statutory warranty or liability claims.

12a. No technical guarantees

1. Unless expressly stated as a guarantee and declared in a legally effective form, the provider in particular assumes no guarantee for:

• a specific transmission speed or transmission duration;

• a specified P2P or relay quota;

• establishing or maintaining a remote connection;

• the availability at all times of signaling, STUN, TURN, relay, license or update services;

• the complete detection of a connection loss within a certain time;

• resuming an interrupted transmission;

• the recovery of deleted, overwritten, corrupted or no longer accessible files;

• the permanent preservation of files in the temporary trash;

• the detection of any transmission, storage, operation or content errors;

• the absence of malware in user files or files from the remote site;

• compatibility with devices, operating systems, networks or third-party programs not expressly supported;

• the suitability for a special purpose assumed by the user but not expressly agreed upon.

2. Technical status, percentage, time, speed, connection and integrity displays are not guarantees.

3. Product descriptions explain the intended range of functions. An independent guarantee only arises if a declaration is expressly designated as a guarantee and meets the legal requirements for a guarantee.

4. Legal claims due to a lack of agreed quality, a product defect, a breach of duty or mandatory liability remain unaffected.

5. The software’s online functions depend on internet access, networks and signalling, relay, licence, update and hosting services. Server infrastructure is currently provided in part by Hetzner Online GmbH. Maintenance, exceptional demand, security measures, DDoS attacks or third-party failures may temporarily delay, limit, interrupt or prevent online operations; local Desktop Boxes and local file organisation are generally unaffected.

6. Without a separate service-level agreement, neither uninterrupted availability nor a successful direct P2P connection is guaranteed. To protect stability, the software may queue, reasonably rate-limit or stop operations, or require a retry.

7. Outages caused exclusively by external infrastructure or network providers and not attributable to the provider are governed by this EULA’s and the incorporated Terms’ liability rules. Mandatory statutory rights and liability for the provider’s own fault or attributable breach remain unaffected.

8. For online and direct connections, the user must provide a compatible, appropriately secured system and network environment and the required permissions. Firewalls, VPNs, proxies, NAT, DNS or content filters, endpoint protection and administratively imposed network policies may restrict or prevent connections. The software does not bypass such protective rules. In managed environments, the system or network administrator is responsible; protective measures must not be disabled or weakened without authorisation. Blocks caused exclusively on the customer side are not attributable to the provider. Mandatory statutory rights and liability for the provider’s own fault or an attributable breach remain unaffected.

13. Updates and security updates

Feature updates released for the purchased product line are included during the twelve months. This entitlement then ends unless you buy again. Legally required security and conformity updates and statutory remedies remain available for the applicable statutory period. Installing an update does not start a new term.

2. Updates may include bug fixes, security improvements, operating system adjustments, and new or enhanced features. A claim to a specifically announced, not yet published function only arises if it has expressly become part of the service description or an individual agreement. Beyond legally or expressly contractually required updates, there is no entitlement to new functions, specific development measures or permanent support for third-party systems.

3. The provider operates an automatic or manually triggered update system with separate test and production channels. Before installation, packages are verified against the published size and SHA-256 checksum and, in the production Windows channel, against an appropriate digital signature. User and box data are separated from the program folder and should be retained during an update.

4. An update is only considered completely successful if the application then starts and existing boxes, content, visibility states and license data are preserved or can be safely restored following the documented migration procedure. This does not provide a guarantee against any technically conceivable loss of data; independent backups of important files remain necessary.

5. Significant adverse functional changes during an ongoing contract period are only permitted in accordance with the legal requirements and the General Terms and Conditions. If the licensee fails to install a properly provided update within a reasonable period of time, the consequences will be governed by the statutory regulations, in particular Section 327f of the German Civil Code (BGB); The prerequisite is proper information about the update and the consequences of not installing it.

13a. Cybersecurity, Vulnerabilities and Cyber Resilience Act

1. The provider maintains a risk-based process for secure development, vulnerability remediation, security updates and coordinated disclosure for the software. Safety reports can be sent to support@glassdesktopbox.com; The message should contain the product version, platform and a reproducible description, but no unnecessary user files.

2. The provider will provide security updates at least during the legally required support period. According to Regulation (EU) 2024/2847, a support period of at least five years must generally be determined, unless the expected useful life is documented for a shorter period of time. Security updates will be kept accessible under the Regulation for at least ten years or for the remainder of the support period, whichever is longer.

3. Actively exploited vulnerabilities and serious security incidents may be subject to legal reporting obligations to ENISA, relevant CSIRTs and market surveillance authorities. The reporting obligations according to Article 14 of Regulation (EU) 2024/2847 apply from September 11, 2026; the other main obligations generally from December 11, 2027.

4. Licensee shall install critical security updates within the notified deadline and shall not circumvent any protection mechanisms. Statutory defect, liability and update rights are not restricted by this.

The provider carries out the product-related risk assessment, technical documentation, component and dependency overview, vulnerability treatment as well as conformity and labeling documents required for the Cyber Resilience Regulation in accordance with the applicable transition periods. Safety reports are received via support@glassdesktopbox.com. Legally required security updates are provided free of charge during the announced support period.

14. Third Party and Open Source Components

1. The Software may contain third party components and libraries as well as open source software.

2. The respective license conditions of their rights holders apply additionally or primarily to such components.

3. The relevant license texts and copyright notices are provided in a file accessible with the software, for example ThirdPartyLicenses.txt, or in a permanently accessible location.

4. The specific list must not simply be an example. It must be created based on the software package actually delivered and updated with each release.

15. Intellectual property

1. All copyrights, trademarks, design and other intellectual property rights to the software, its source and object code, the documentation, user interface and the content created by the provider remain with the provider or the respective licensors.

2. To the extent legally protected, this includes in particular the name Glass Desktop Box™, box designs, symbols, graphics, videos, texts, Desktop Experiences, wallpaper collections and other design elements provided.

3. The rights to the user's own wallpapers, images, videos or other content remain with the user or the respective rights holder.

4. Third party trademarks and content remain the property of their respective owners.

15a. AI use, AI transparency and included media

1. AI-assisted tools were used as working tools in software development, documentation and media production. Their use alone does not make the Software an AI system. The Provider remains responsible for reviewing and approving the delivered results, verifying the chain of title, and assessing their security and accuracy.

2. From August 2, 2026, publicly provided, significantly AI-generated or AI-manipulated images, audios, videos or texts will be marked in accordance with Article 50 of Regulation (EU) 2024/1689 and the applicable guidelines. For obviously artistic, creative or fictional media, labeling can be done in an appropriate form that does not unnecessarily impair representation and use.

16. Data protection

1. Personal data will only be processed in accordance with the applicable data protection laws and the separate Privacy Policy.

2. The Privacy Policy at https://glassdesktopbox.com/privacy ↗ explains in particular license activation, device identifiers, update checking, website, purchase, support, remote invitations, signaling, P2P, STUN/TURN/Relay, transfer journals and the temporary technical processing of data packets.

3. The current Privacy Policy is available at https://glassdesktopbox.com/privacy ↗.

4. If a business customer uses the software to process personal data in his area of responsibility, he remains responsible for the lawfulness of this processing. If the provider processes personal data on an order, a contract for order processing must be concluded before the relevant processing begins.

5. No provision of this EULA replaces necessary consents, information obligations or other legal bases for the processing of third-party data.

16a. Accessibility and assistive technologies

1. The software should work within the supported operating systems mentioned in the service description with their usual operating aids, keyboard navigation, scaling and contrast settings, provided that the specific function is technically intended for this. Legal accessibility requirements for electronic services and product information remain unaffected.

2. Licensee may use operating system accessibility features and assistive technologies. However, he may not circumvent protective mechanisms or modify the software in a way that affects security, integrity or license checks. Mandatory rights to create interoperability remain unaffected.

3. Reports about barriers can be sent to support@glassdesktopbox.com with the affected function, program version, operating system and - voluntarily - used assistive technology. Personal or confidential content that is not necessary should be removed before transmission.

17. Support

New Light/Starter purchases do not include personal application support by email, including individual setup or usage advice. The published contact channels, including support@glassdesktopbox.com, remain available for defects, purchase or licence delivery problems, withdrawal and refund requests, and privacy, security and accessibility matters. Statutory claims and previously agreed rights remain unaffected. General references to term-bound support do not grant additional application support for Light/Starter.

1. You are only entitled to support to the extent expressly agreed upon. The period, communication channels and possible response times depend exclusively on the license level purchased and its service description.

2. The licensee should cooperate appropriately in an error analysis and only provide those protocols or sample data that are necessary for processing.

3. Personal, confidential or particularly sensitive content should be removed or appropriately protected before being sent to support, unless it is necessary for the specific error analysis.

4. Statutory remedies for defects are not restricted by regulations on voluntary support.

18. Compliance and statutory remedies for defects

1. The mandatory legal regulations regarding digital products apply to consumers, in particular §§ 327 ff. BGB. Any additional voluntary guarantees, promises of success, availability, compatibility or quality only exist if they have been expressly and separately designated as a guarantee.

2. In the event of an alleged defect, priority should be given to cure. The Licensee should report the error immediately and as accurately as is reasonable, specifying the order reference, product version, operating system, affected function, time, reproducible steps and existing error messages. Diagnostic protocols, screenshots or example files should only be transmitted if this is necessary, permitted under data protection law and reasonable.

3. The provider may bring the contract into conformity within a reasonable period of time by fixing the error, updating, patching, re-provisioning, configuration information or a functionally equivalent technical solution. Termination of the contract, reduction, compensation or reimbursement can only be demanded under the respective legal requirements. The licensee must enable a reasonable inspection and cure, unless this is legally dispensable.

4. There is no product defect solely because the software does not work or only works to a limited extent with operating systems that are not expressly supported, pre-release versions, outdated drivers, incompatible security programs, restrictive firewalls, unsuitable file systems, defective hardware, third-party platform changes or files that have been modified or damaged by the user. The same applies to properties or usage scenarios that were not agreed upon before the contract was concluded. Mandatory legal attribution rules remain unaffected.

5. The statutory obligations to investigate and give notice of complaints also apply to traders, in particular Section 377 of the German Commercial Code (HGB), to the extent applicable. claims for defects of traders generally expires twelve months from provision, to the extent permitted by law. This does not apply in the event of intent, gross negligence, fraud, express guarantee, injury to life, body or health, mandatory product liability or other indispensable claims.

6. Before carrying out the work, procuring a replacement, reversing payment or engaging third parties who are liable to pay, the provider must be given a reasonable opportunity to check and cure, unless there is a risk of imminent delay or this is not required by law. A voluntary technical inspection, remote assistance or goodwill measure is neither an acknowledgment of a defect nor a waiver of objections.

19. Liability

1. The provider has unlimited liability:

• in the event of intent and gross negligence;

• in the event of culpable injury to life, body or health;

• according to the Product Liability Act;

• to the extent of any express warranty;

• in other cases of mandatory legal liability.

2. In the event of a slightly negligent breach of an essential contractual obligation, the provider is liable for damage typical of the contract and foreseeable at the time the contract was concluded. Essential contractual obligations are obligations whose fulfillment enables the proper execution of the contract and on whose compliance the licensee can regularly rely.

3. Furthermore, liability for slight negligence is excluded to the extent permitted by law.

4. Additional, legally permissible liability limitations for traders can be agreed in the General Terms and Conditions.

5. The liability regulations apply accordingly in favor of the provider's legal representatives, employees and vicarious agents.

6. Any contributory negligence on the part of the licensee, in particular a failure to adequately back up data, will be taken into account in accordance with legal regulations. This does not entail a complete exclusion of liability solely due to missing backups.

7. The provider is not liable for damages caused solely by incorrect operation, disregard of recognizable warning or status messages, unauthorized distribution of license keys, invitation links or PINs, unsuitable configuration made by the user or the use of unsupported systems. This does not apply if a breach of duty by the provider is a contributing cause of the damage or if mandatory legal liability applies.

8. The provider is not liable for the functionality or availability of third-party devices, operating systems, networks, routers, firewalls, security programs, Internet access or third-party services. Mandatory legal rights due to a breach of duty for which the provider is responsible remain unaffected.

9. Liability towards traders for indirect damages, consequential damages, lost profits and business interruptions is excluded, unless these damages are due to intent, gross negligence, the breach of an essential contractual obligation or another compelling liability. In the event of a slightly negligent breach of an essential contractual obligation, paragraph 2 remains relevant.

20. Term and Termination

3. Local Lite, Full and other box functions, local file organization, search, colors, transparencies, backgrounds, locally available animations, arrangements and settings from the last activated version remain usable on the activated device. Remote functions of a ProBox end; Local content and the local representation are not deleted.

4. The right of both parties to extraordinary termination for important reasons remains unaffected. Before blocking due to a remediable breach of contract, a reasonable period of time should generally be set for remedial action, unless immediate action is required to protect security, infrastructure, third-party rights or due to legal obligations.

5. After the normal process, the software does not need to be uninstalled. However, if the purchase is effectively revoked, fully refunded, reversed due to fraud or unauthorized payment or terminated for good cause, the activation may be revoked. Even then, local user files are not deleted or locked; the user must be able to secure and exit them via the designated local routes.

6. The end of the contract does not transfer any rights to the licensee's files to the provider. Files, box contents and local organizational data are preserved. The licensee is responsible for independently backing up important content.

7. Security, contractual compliance and conformity updates required by law remain accessible free of charge during the relevant statutory update or support period. In addition, there is no entitlement to new functions or compatibility adjustments after expiration.

21. Uninstall and local data

1. The uninstallation takes place via the uninstallation path provided by the software or the supported operating system.

2. The user is obliged to stop ongoing file transfers before uninstalling and to back up important files and required box contents independently.

3. The uninstallation can - if technically supported - point out files that are still managed or have not been returned and offer a return or backup. Complete automatic detection of all user files is not guaranteed.

4. If an automatic restore cannot be carried out safely, the software can offer a local backup folder. The user must check the displayed locations and the contents of this folder before completing the uninstallation.

5. File locks, missing permissions, unavailable origins, damaged data media or changes made by the user or by third-party programs can prevent automatic repatriation.

6. Uninstallation only removes the program, settings, cache and diagnostic data specified in the display or documentation. Legal retention obligations and technically required evidence remain unaffected.

22. Changes to this EULA

1. The version of this EULA valid at that time applies to the software provided upon conclusion of the contract.

2. Changes during a current contract period will only occur if there is an objective reason for this, in particular due to changed laws, security requirements, technical developments or new functions, and if the contractual balance is not unreasonably shifted to the licensee's disadvantage.

3. Significant changes will be informed in a timely and transparent manner. If required by law, express consent will be obtained or a right to terminate granted.

4. The mere publication of a new version on a website does not replace the required contractual inclusion.

23. Export controls and sanctions

Licensee shall not export, re-export, provide or use the Software in violation of any applicable export control, embargo or sanctions regulations. Mandatory rights of consumers and other applicable laws remain unaffected.

24. Applicable Law

1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

2. If the licensee is a consumer and has his habitual residence in another country, the mandatory consumer protection regulations of that country remain unaffected and may not be deviated from by agreement.

25. Place of jurisdiction

1. The statutory places of jurisdiction apply to consumers.

2. If the licensee is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is - to the extent permitted by law - the registered office of the provider.

26. Consumer dispute resolution

The provider is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

27. Contract language and translations

1. This EULA can be provided in multiple languages.

2. The language version selected and effectively included by the licensee when concluding the contract must be made permanently accessible to them.

3. The German version is the authoritative original version. For consumers, mandatory transparency and consumer protection requirements must not be restricted by simply describing a translation as non-binding.

4. For verification purposes, the provider archives at least the version number, language and time of the accepted EULA version in accordance with the Privacy Policy.

28. Final provisions

1. Individual agreements take precedence over these pre-formulated conditions.

2. Should a provision of this EULA be or become wholly or partially ineffective, the statutory provisions shall apply in its place. The effectiveness of the remaining provisions remains unaffected.

3. An invalid provision will not automatically be replaced by a regulation that comes as close as possible to the economic purpose if such a valid reduction would be legally inadmissible.

4. Failure to exercise a right does not constitute a permanent waiver of that right.

5. Rights and obligations are only transferred in accordance with legal regulations and must not unreasonably disadvantage consumers.

Relay allowance and counting

Regional connection infrastructure and third-country processing

For online connections, the software may use a regional data plane only after a valid server-signed region assignment. In addition to the German default region, an isolated data node in Ashburn, Virginia, USA, is technically prepared. It is limited to signalling, STUN/TURN, encrypted HTTPS/emergency relays, short-lived session state and data-minimised operational aggregates, and has no Paddle, SMTP or commerce secrets and no direct access to the central writable licence database.

Public reachability of a regional node does not activate customer routing. Germany remains the default region without an expressly effective assignment. A later material change to the region applicable to an existing licence does not apply silently or retroactively; required information, consents and contract amendments must first be provided effectively.

12c. Manual control, languages and transfers

Yes. You decide which files and folders are assigned to a Desktop Box, moved, removed or shared with other people. Glass Desktop Box does not autonomously classify, rearrange or share user files, whether by AI or by analysing their content. Technically necessary background processes, including recovery, synchronization, licence checks and update checks, remain unaffected.

Yes. The user interface, help content and legal texts for Glass Desktop Box are available in 16 languages.

No. Transfer start, speed, stability and duration can vary considerably, depending in particular on device and storage performance, file count and size, upload and download bandwidth, latency, packet loss, network load, routers, NAT, firewalls, VPNs, mobile networks, security software, the other endpoint and the available P2P or relay route. No minimum speed, start time or transfer duration, nor an always successful or uninterrupted transfer, is promised. Mandatory statutory warranty, consumer and liability rights, and claims based on an expressly agreed quality or a breach attributable to the provider, remain unaffected.

External websites and tutorials

The software opens the official website, tutorials or other external content only after a conscious action by the user and, where provided, an explicit confirmation.

The help link does not transfer files or file contents from LiteBox, FullBox or ProBox. Opening the destination in the default browser nevertheless causes the browser to transmit the usual technical connection data to the destination provider.

External services are governed by their own terms and privacy notices. Tutorials and help content provide general assistance and do not extend the agreed product scope or statutory rights.

29. Contact

Michael Hans-Josef Höhne, trading under the trade name “Rangsdorfer Software Company”

Sole proprietorship

Akazienweg 13

15834 Rangsdorf

Germany

Email: support@glassdesktopbox.com

Website: https://glassdesktopbox.com ↗

Our 14-day refund promise applies to all buyers of this one-time purchase: request a refund within 14 calendar days of purchase and you will receive the full purchase price back. Downloading, activation or use does not exclude this promise, even if your statutory withdrawal right has validly ended. Request a refund through paddle.net or the support contact in your order confirmation. support@glassdesktopbox.com can help identify your order. Statutory withdrawal, defect and refund rights remain unaffected. Refunding a purchase is different from the normal expiry of the twelve-month online services; it does not involve remotely deleting your files.