Knowledge Base · Licensing

Licenses, Included Updates, Paddle Checkout and Service End

Understand plan terms, included updates, activation, Paddle checkout and what remains local when a remote service entitlement ends.

Reviewed by Glass Desktop Box Product TeamUpdated July 21, 2026

Direct answer

Bug fixes, security updates and product updates are included without requiring a new activation for every update. Local user data and licensing information are stored separately from program files. The planned Paddle checkout acts as merchant of record and must present price, tax, term and required cancellation information. When a remote entitlement ends, local user files are not deleted or locked away.

Who this guide is for: For customers comparing plans, preparing a purchase or updating an existing installation.

Updates and activation

The application checks a secured version manifest, verifies the downloaded installer and can run an update over the existing installation. Test and production channels use separate configuration and credentials.

An update does not require a new license activation each time. Existing Boxes and user data must be tested across the complete old-version-to-new-version update path.

Checkout through Paddle

Paddle is planned as the merchant of record for website checkout. Paddle can calculate and collect applicable taxes, issue transaction documents and process supported payment methods under the checkout terms shown to the customer.

No secret Paddle key belongs in public source code. Sandbox and production credentials remain separate environment configuration.

What remains when a service entitlement ends

Local user files are never deleted merely because a subscription, transfer allowance or remote entitlement ends. Installed local Box organization remains available according to the applicable license state, while remote services and future updates can stop with the relevant entitlement.

The checkout, account and cancellation interfaces must state the actual term and consequences clearly. Mandatory consumer rights cannot be removed by support text or contractual wording.

Important limitations

  • Final checkout behavior depends on the completed Paddle production configuration.
  • Taxes, withdrawal rights and cancellation requirements depend on the customer and applicable law.
  • Enterprise plans are scheduled for October 1, 2026 and are not yet generally available.

Frequently asked questions

How much does Starter cost?

$9.99 net. Final price including applicable state and local sales tax is shown at checkout. Prices, currency and taxes are determined from the billing location. The final total displayed by Paddle before purchase is binding.

How much does Starter Plus cost?

Starter Plus: $29.99 net. Final price including applicable state and local sales tax is shown at checkout. Prices, currency and taxes are determined from the billing location. The final total displayed by Paddle before purchase is binding.

How much do the ProBox plans cost?

ProBox: $59.99 net. Final price including applicable state and local sales tax is shown at checkout. ProBox Duo: $99.99 net. Final price including applicable state and local sales tax is shown at checkout. Prices, currency and taxes are determined from the billing location. The final total displayed by Paddle before purchase is binding.

When will Enterprise plans be available?

Enterprise packages are in preparation and scheduled for October 1, 2026. Until release, Enterprise descriptions are advance information rather than an immediately available purchase.

Are product updates included?

Yes. Bug fixes, security updates and product updates are included. Updating does not require a new license activation each time, and local user data is stored separately from the program files.

Who processes checkout and payment?

The planned checkout uses Paddle as merchant of record. The checkout must show the applicable price, taxes, renewal or term information and legally required cancellation or withdrawal information before purchase.

Which plan should I choose?

Choose Starter for light personal use, Starter Plus for greater individual transfer volume, ProBox for professional collaboration, ProBox Duo for two licensed collaborators, or Enterprise after release for centrally managed company deployment.

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